Upselling - Suggesting Higher Priced Merchandise
Challenge customer preconceptions, your assumptions about them and get them to see the value behind every product you sell.
Upselling is not a way to force a retail customer to buy something more expensive than what they need - it should be a way to show a customer the value and features of a better, but more expensive product. Use this strategy to upsell to customers, or even make a sale when customers are not actually looking to buy - by showng them a range of products. Bob Negen explains how to show retail customers value and to make a better sale.
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