After I gave a perfect sales pitch, the customer scanned the barcode bought it online!
What Should I do to prevent something like that in the future?
It is annoying to watch - you spend all your time and effort only to let someone else have the sale.
In this case what you want to do is to jump in BEFORE the client buys online and simply offer 5% of the website price (that is if you can cut the price) or a free upgrade that the website does not offer. I know this is a hard cut but it is a must, since the client will never come back to buy from you if they can get the same products online cheaper.
Another factor to the favor of online sales- the customer can always return the item (one bad comment on the website is visible to all the potential buyers, so the online retail industry is more lenient to make sure the customer is always happy…).
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